First Time Customer Care

Home  > First Time Customer Care

First-time Customer Care

We know how daunting freight forwarding can seem when you’re new to it. It could be that your business has not needed to carry out imports and exports before, and that freight forwarding and customs brokerage are terms you are still unfamiliar with.

Perhaps you’re a new business grappling with what seems like a thousand different tasks – and looking to outsource some of the work to a reliable service provider. That is where we come in. Because of our experience and expertise in all things transportation, we are all ready to impart our knowledge to you in order to help your business grow.


If you require it, TSL Australia can offer professional advice on logistics strategy and supply chain management (SCM) to help you coordinate your goals as a business. This may be useful for customers that are new to this field as well as for those who have employed the services of freight forwarders in the past.


We offer step-by-step detail about the who, when, what, why, and how of this industry. If it’s your first time using import, export and customs clearance services, we’ll give you extra special care and attention so that you feel fully confident with the work we are carrying out for you. Meanwhile, if you’re a seasoned expert and know exactly what freight forwarding is all about, we’re happy just to get on with the job and keep our relationship minimal.


If you have particular needs with regard to the cargo you need us to process, please let us know. Our team is comprised of competent transporters of all types of goods. We will confidently and safely transport any type of shipment.

This includes goods that are:

  • Valuable
  • Delicate
  • Oversize
  • Heavy
  • Time-sensitive

For further information about how we can help you shift special goods, please talk to one of our representatives.


When you make initial contact with TSL Australia, we’ll schedule a discussion to discuss your company’s individual needs. We aim to build a long and fruitful business relationship with and remain available at all times to answer any queries you may have about our service.

TSL Australia, the leading Melbourne freight forwarder, looks forward to welcoming first-time customers.